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Find out why our customers love our equipment
All our reviews are authenticated and verified by linking an existing order with the reviewer.
SHOW REVIEWSHave any questions? We're here to help.
Check out the most common questions we're asked. Still have questions? Drop a message on our socials or contact us below:
How long will shipping take?
Getting delivery times is now easier than ever on our website, thanks to our multiple shipping calculators available. You'll find a shipping calculator for each product on its page, accessible under the "Shipping & Returns" tab. Additionally, to get the delivery time and cost for all the items in your cart, simply use the shipping calculator at the bottom of your shopping cart. Shop with confidence knowing that we make shipping hassle-free and convenient for you.
Where can I track my order?
You can easily track your order on our website using our Tracking Page. Once your order is collected by the courier, you'll also receive SMS and email updates to keep you informed of your package's journey and estimated arrival.
How much does shipping cost?
Shipping costs are determined by the specific product and delivery location. Our calculators factor in the dimensions and weight of each piece of equipment, ensuring that you get accurate and cost-effective shipping rates. Check out our shipping calculator, available on every product page in the "Shipping & Returns" tab and at the bottom of your cart.
Do you accept returns/exchanges?
We want you to be completely satisfied with your purchase, which is why we offer hassle-free returns within 100 days of delivery. As long as the item is in the same condition as when it arrived, you're welcome to return it for any reason. If you prefer to exchange your item for something else, we're happy to assist you with that as well. For more information on our return and exchange policies, please view our Refund Policy.
Do you offer international shipping?
Currently, we don't offer international shipping, but we're working to make it available soon due to popular demand. We do, however, offer competitive shipping rates all across Australia. Stay tuned for updates on our shipping policies and feel free to contact our customer support team if you have any questions.
Which payments methods are available?
We offer a wide range of payment methods to make it easy and convenient for you to pay for your order. We accept all major credit and debit cards. We've also partnered with all major Buy Now Pay Later services such as PayPal, Afterpay, Klarna, and Zip. If you prefer to pay via bank transfer or have any other payment requests, we're happy to accommodate your needs. If you have any questions about payment options, please feel free to contact our customer support team for assistance.
Where is Gym Plug based?
Gym Plug is proudly based in the vibrant city of Sydney, and we're 100% Australian-owned and operated. Our dedicated support team is based right here in Australia, and they're always ready to provide you with specialised assistance whenever needed. We believe that our decision to keep our support team local is a key factor in the consistently high reviews and satisfaction we leave our customers with. Shop with confidence knowing that you're supporting a local Aussie business.
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Our equipment has found a place in many Aussie homes over the years and can also be found in the following facilities
